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How to Cancel Your eBay Order as a Seller

By

Jason

on

May 12, 2020

Selling Clothing Online? Check out our free measurement templates to boost sales here.

You finally did it, you sold an item. However, now you would like to cancel your eBay order for whatever reason. Maybe you cannot locate the item you are selling or the eBay buyer asked you to cancel the order on their behalf. In any case, canceling an eBay order is quite simple, in particular as long as you have not sent out the sold item. If you have already sent out the item the cancelation process is a bit more difficult, as the buyer needs to return the item.

Steps on How to Cancel Your eBay Order as a Seller 

eBay Homepage
  1. Log into your eBay account, and navigate the eBay Seller Hub.
Selecting "All orders" on the eBay Seller Hub Page


  1. Navigate to the Orders section and click on “All Orders” 


selecting "Cancel order" on eBay

  1. Click on the dropdown menu next to the item you would like to cancel and select “Cancel Order”.

Cancelling the order on eBay

  1. Select your cancelation reason on the drop-down menu on the top left and press “Submit”.
  2. Done, you have now canceled your order.


Additional Notes:


If you already shipped out the item and initiated a cancellation, the buyer will get a notification with an email that includes the return label to send the item back to you. Once the item was shipped out and also received, eBay will automatically notify you to inspect the item. After the inspection is completed, you as a seller can initiate the refund and eBay will automatically refund any seller fees associated with this particular purchase.


Lastly, if you are a buyer and would like to cancel your eBay purchase, please check out our guide here.


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